Friends in the Industry -
In today’s episode, I am excited to speak with Dana Smith, the owner of The Mindful Trucker, on customer service in the transportation industry, as we dive into what does a positive customer experience looks like, and what goes into creating a positive customer experience in our industry.
Furthermore, Dana highlights pointers that carriers' operations staff and professional drivers can implement into their businesses to improve their customer’s experience.
A key quote Dana says in our conversation is "people don't care what you know until they know you care." - How true this is when we are interacting as people, and as professionals in our industry.
If improving your customer experience, to increase customer retention, while celebrating your professional drivers is important to you - then this is an episode you definitely need to check out!
Check out the episode now!
I encourage you to learn more about The Mindful Trucker by visiting: www.themindfultrucker.com
Thank you Dana for joining the Truck Focus Podcast!
If you have not already done so, I encourage you to sign up for our monthly Truck Focus Newsletter, as we continue to connect our industry leaders, to the industry, to help create a pivotal change.
The Truck Focus is a division of the Pivotal Transportation Industry Solutions company. We encourage you to learn more about our mission!
Furthermore, if you have a question or topic for a future episode, I encourage you to send us an email inquiry.
Thank you again for taking the time to listen, and I hope you have a safe day!